Política de reembolso

At Velvet Skin LLC, we strive to ensure that you are completely satisfied with your purchase. Due to the hygiene and safety standards applicable to cosmetics and personal care goods, the following conditions apply to all returns:

• Return Window: You have 30 calendar days from the date of delivery to request a return.
• Product Eligibility: To qualify for a return, your item must be unused, unopened, with all protective seals fully intact, in its original packaging, and in the exact condition in which it was received. In accordance with public health and safety regulations, any cosmetic, skincare, or personal care item that has been unsealed, opened, or used cannot be accepted for return or refund.
• Faulty or Damaged Items: Please inspect your order upon receipt. Should an item arrive damaged, defective, or incorrect, you must notify us within 48 hours of delivery at support@velvetskin.com, accompanied by clear photographs of the packaging and the affected product. We will evaluate the issue and arrange an immediate replacement or full refund at no extra charge.
• Return Shipping Charges: Customers remain responsible for the shipping costs incurred when returning non-faulty goods. Return postage costs are strictly non-refundable.
• Refund Authorisation: Upon receiving and inspecting the returned merchandise, we will notify you regarding the approval or rejection of your reimbursement. Once approved, funds will be automatically credited to your original payment method within 5 to 10 business days.